Privacy policy

What we collect

When you buy tickets: your full name, email address, mobile phone number, the language you used, and the order details (event, tickets, amount paid, order status and the time your tickets were scanned at the door). We do not ask for or store ID numbers.

When you pay: the card itself is handled by our payment provider (Stripe); we never see or store card numbers. We keep a fingerprint of the card that identifies it without revealing it, and whether a payment was disputed.

With each purchase we record the IP address and the type of device and browser, to prevent fraud and ticket abuse.

When an organizer logs in: name, email and password (stored only as a secure hash).

Payment card data

Card payments are processed by our payment processor (Stripe). Your card number, expiry date and security code are entered on the processor's secure page and are never sent to or stored by Kartickets. We receive only a confirmation that the payment succeeded and a reference number that we use for refunds.

How we use it

To deliver your tickets (by email and SMS), to admit you at the door, to process refunds, to give the organizer the attendee list for their event, to prevent fraud and ticket abuse, and to help you when you contact us. If you tick "Send me news and offers" at checkout, or ask us to remind you when tickets go on sale, we send you news and offers from Kartickets; every such email has a one-click unsubscribe link. We do not give our mailing list to organizers and we do not sell your data.

Who sees it

The organizer of the event you bought tickets for sees your name, contact details and order — for that event only. Service providers acting on our behalf: the payment processor, our email and SMS providers, and our hosting and database providers. Authorities, when the law requires it.

Cookies

We use only cookies that the site needs to work: your language choice, the organizer login session and the door-scanner session. We also keep a random ID for your browser, used only to stop ticket fraud and scalping. There are no advertising or tracking cookies.

How long we keep it

Order data is kept for as long as it is needed for refunds, accounting and resolving disputes, and is then deleted or anonymised. Server logs are kept for a short period.

Your rights

You can ask us what data we hold about you, ask us to correct it, or ask us to delete it (we may need to keep some records for accounting and legal reasons). Write to support@kartickets.com.

Who is responsible

CTI ENT LLC, a limited liability company registered in the United States, operates Kartickets and is responsible for your data. Contact: support@kartickets.com.