Refund & cancellation policy

Cancelling your order

You can cancel your order yourself, for a full refund, until the event's cancellation cutoff. The cutoff is shown on the event page and on your tickets page; unless the organizer sets a different value, it is 7 days before the event.

To cancel, open your tickets page (the link from your confirmation email or SMS) and press “Cancel order & get a refund”. Cancellation applies to the whole order — all the tickets in it.

After the cutoff

After the cutoff there is no self-service cancellation. The organizer may still refund you at their discretion — contact the organizer, or write to us at support@kartickets.com and we will pass your request on.

If the event is cancelled

If the organizer cancels the event, every ticket holder is refunded in full, automatically. You do not need to do anything; you receive an email and an SMS confirming the refund.

If the event is rescheduled

If the event moves to a new date, your tickets stay valid for the new date. If the new date does not suit you, you can cancel for a full refund from your tickets page, within the cancellation window counted from the new date.

How refunds are paid

Refunds always go back to the card you paid with; we cannot refund to a different card or in cash. We issue the refund immediately, and it typically appears on your statement within 5–10 business days, depending on your bank or card issuer. The full amount you paid is refunded — there is no cancellation fee.